Panovision Online Store - Frequently Asked Questions (FAQ)
1. What is the return policy?
You can return items within 7 days from the date of receipt, provided they are unused, in their original packaging, and in the same condition as received. Certain items, such as custom orders, clearance items, and opened consumables, are non-returnable unless defective.
2. How do I start a return?
Contact our customer support team via email or phone to request a Return Merchandise Authorization (RMA) number. Once you have the RMA, include it with your return package for processing.
3. Who pays for return shipping?
Return shipping costs are typically the customer’s responsibility unless the item was damaged upon arrival or incorrectly shipped. In cases of free return eligibility, we provide a prepaid shipping label.
4. When will I receive my refund?
Once your return is received and inspected, your refund will be processed to the original payment method within 7-10 business days. Restocking fees may apply if items are not in resellable condition.
5. Can I exchange a defective product?
Yes, exchanges are available for defective or damaged items. Contact customer support to initiate the process, and an identical item will be shipped once we receive the defective product.
6. What if my order arrives damaged?
If your order arrives damaged, please contact us immediately. We will guide you through the return process, and you may be eligible for a replacement or refund.
7. How can I track my order?
Once your order ships, you will receive a tracking number by email. Use this number on the carrier’s website to track the status of your shipment.
8. What payment methods do you accept?
We accept major credit cards, PayPal, and other popular payment methods as shown at checkout.
9. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
10. How can I contact customer support?
You can reach our customer support team via email, phone, or through the contact form on our website. We’re here to assist you with any inquiries.